What are the Principles of Quality Management?

Managing quality entails a constant pursuit of excellence: ensuring that what your company creates is suited for the purpose and that it not only remains so but also improves.

Quality Management is the process of ensuring that the actions, tasks, and processes (inputs) utilised to create a product or service (outputs) are held to a high and consistent standard. Quality Management has four basic components: quality planning, quality assurance, quality control, and quality improvement. Total Quality Management (TQM) is the process of applying all four components in an organisation.

Benefits of Quality Management:

• Encourages the pursuit of excellence.
• Polish up customer satisfaction.
• Reduced production costs and efficient resource utilisation
• Employee morale is higher.
• Refined employer-employee relationships.
• Shoot up sales.
• Ameliorating organizational culture.
• Raised compliance

Check the video to know – What is quality

ISO has updated the quality management principles into 7:

1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management

Watch the video – What is Business Impact of Improving Quality

1. Customer focus
   This philosophy is all about putting the customer first, customers who are currently — and will be in the future — should be prioritised. If they’re satisfied, you’ll get a repeat and a thriving business. We all enjoy receiving suggestions from individuals we know and trust. Companies should estimate customer satisfaction over and above to meet or outstrip consumer expectations on a regular basis. Watch your business expand by word of mouth as new clients are lured in by your sparkling reputation if you constantly meet and surpass your customers’ expectations. Customers should be fulfilled at any cost.
2. Leadership
   At every level of the organisation, there are leaders. Excellent leaders foster a sense of purpose among their employees, motivating them to achieve the company’s united aim and quality targets. It all boils down to conveying your company’s quality goals. Leadership synchronises your company’s vision, direction, and policies in order to achieve your objectives.
3. People’s involvement
   A thriving team improves the quality management of their company. You can achieve this goal by speaking with your employees and recognising their accomplishments to the company. The role needs everyone in the organisation to be active and interested in their work, rather than being viewed as a passive place to clock in every morning. This is because increasing a company’s ability to generate and deliver value requires the involvement of its employees.
4. Process approach
   This implies supervising activities as processes, estimating them, and pinpointing links between them. Possibilities for improvement are kept track of. Quality isn’t something that just happens. To make sure that organizations thrive, processes must be in place behind the scenes. The goal of the process approach is to provide results that are consistent and predictable. Customers will have more faith in your ability to deliver if you are consistent.
5. Improvement
   This implies that the company’s performance and capabilities should be continually improved. Staff should be encouraged and enabled to create improvements, and these improvement initiatives should be aligned with goals. Improvements should be measured when they are made.
6. Making decisions based on evidence
   Organizations must make certain that data is accessible, precise, and authentic. It should be examined and conclusions are taken as a result of it.
7. Relationship management
   Relationship management is crucial when it comes to suppliers and other partners. Suppliers should be carefully chosen based on their capacity to both production value and manage expenses. Partners should be informed about plans and information that will aid their job. The goal should be to foster a collaborative spirit.

What is the significance of quality management?

One of the most cardinal management ideas is quality. Maintaining the levels of quality in every aspect of the business aids the organisation in attracting loyal customers, keeping cash flows consistent, and outperforming the market competitors. By annihilating the shortcomings and initiating ongoing arrangements and developments into the system, quality management guarantees high-quality products and services.

Refer the video to know about Customer life cycle

Do you want to work in Quality? SKILLOGIC offers comprehensive Quality Management Training in Six Sigma. We offer Six Sigma Green Belt and Six Sigma Black Belt Training that is ICFQ and TUV recognised. So why not get the training in quality management?

Refer the article to know the Cost of Lean Six Sigma in 2022.

Watch the below video – Lean Six Sigma Buyer’s Market Dynamics

Check out the Video to know more about – Six Sigma’s 3 Critical Elements to Customer Satisfaction