REFUND POLICY

By enrolling in a Skillogic course, the learner agrees to the Privacy Policy, Terms of Use, and this Refund Policy.

1. 100% Money-Back Guarantee

A learner is eligible for a 100% refund only when all the following conditions are met:

• The request is submitted within seven calendar days from the scheduled batch start date.
• The learner has attended at least two training sessions during the first seven days.
• The request is sent to care@Skillogic.com from the learner’s registered email address.
• The email includes the learner’s name, course, batch, payment details, and a clear training-related reason for the request.

Failure to meet any one of these conditions will make the request ineligible.

Skillogic may reject requests containing false, misleading, incomplete, or inconsistent information, or where misuse of the refund policy is suspected.

2. General Refund Rules

• No refund request will be accepted, reviewed, or processed after six months from the original enrolment date, regardless of the reason.
• The six-month period is an outer limit and does not extend the seven-day Money-Back Guarantee period.
• Non-attendance, batch transfers, course changes, deferments, repeated requests, complaints, or escalations will not extend or restart any refund deadline.
• The enrolment date recorded in the Skillogic system will be final.
• Refund requests made by telephone, WhatsApp, social media, in person, or from an unregistered email address will not be valid.
• No verbal assurance or informal communication from any employee, trainer, counsellor, centre, or third party can override this policy.
• Submission of a refund request does not guarantee approval.

3. Reasons Not Eligible for a Refund

Refunds will not be provided for circumstances unrelated to Skillogic’ delivery of the training, including:

• Securing a new job, internship, project, or employment opportunity.
• Changes in employment, workload, shifts, working hours, or job location.
• Relocation or change of residence.
• Personal reasons or changes in plans.
• Family commitments or family emergencies.
• The learner’s illness, medical condition, hospitalisation, or treatment.
• Financial difficulties or inability to continue payment.
• Travel, vacation, examinations, academic commitments, or schedule conflicts.
• Non-attendance, irregular attendance, lack of time, or discontinuation.
• Change of interest, career plan, course preference, or learning expectations.
• Any other reason not directly caused by Skillogic’ failure to deliver the enrolled training.

Supporting documents for the above circumstances will not create refund eligibility.

4. External Examination and Certification Fees

Fees paid or allocated for external examinations or certifications, including IABAC, are non-refundable once registration or booking has been initiated.

Learners registered through full or partial payment must take the examination within six months, subject to the rules and availability of the respective certification body. Failure to attend or complete the examination will not qualify for a refund or replacement booking.

5. Training Changes or Cancellation

Skillogic may reschedule, postpone, relocate, change the training mode, or replace the trainer due to insufficient enrolments, trainer availability, operational requirements, force majeure, or circumstances beyond its reasonable control.

Such changes will not qualify for a refund when a reasonable alternative training arrangement is provided.

If Skillogic permanently cancels a programme without providing a reasonable alternative, the learner may choose:

• A refund of the eligible course fee received by Skillogic; or
• Transfer to a future batch.

External examination fees, completed services, and other non-refundable charges remain excluded.

6. Duplicate Payments

A verified duplicate payment may be refunded when the learner emails care@Skillogic.com from the registered email address and provides complete payment proof.

Once verified, the duplicate amount will ordinarily be processed within five to seven working days.

7. Misuse of the Refund Policy

Skillogic may verify attendance, course access, communications, payment records, and other enrolment information before approving a refund.

Requests involving misrepresentation, manipulated information, multiple claims, chargeback misuse, or attempts to bypass this policy will be rejected and may result in suspension of services or other appropriate action, subject to applicable law.

Skillogic' decision on refund eligibility will be final, subject to any rights that cannot be excluded under applicable law.