1. Money-back guarantee applies only for the training amount not for the exam as it is prepaid to accreditation bodies.
2. The candidate must have attended the entire course sessions without any absenteeism.
3. The candidate must have made an exam attempt within 45 days after the training completion date and failed in the exam.
4. The exam must have been administered through SKILLOGIC, either paper-based and ATO online exam modes.
5. The claim should be made within 45 days after the training completion date through sending an email to refund@skillogic.com, with proof of exam failure, exam mode and training registration details from registered email address.
6. The refund takes 15 working days from the date of the claim.