ITIL® CERTIFICATION TRAINING IN CAPE TOWN

ITIL, Information Technology Infrastructure Library - a set of detailed practices for IT service management that focuses on aligning IT services with the requirements of a business. AXELOS provides the ITIL Certification, it requires the candidate to undergo a training course with an Accredited Training Organization (ATO) like SKILLOGIC followed by an exam.

You can take the exam at the end of a training course with an Accredited Training Organization (ATO) or study privately and then book the exam without a training course with SKILLOGIC.

There exist 5 certification levels in the ITIL Certification:

• Foundation

• Practitioner

• Intermediate

• Expert

• Master

a. For ITIL Foundation, there is exists no mandatory prerequisites

b. For ITIL Intermediate Service Lifecycle module certifications, the eligibility criteria are as follows:

• You have to hold 2 credits from the ITIL Foundation certification examination.

• You must hold 21 contact hours of instruction for the syllabus with an accredited training organization.

• Two years of work experience in ITSM is recommended.

For all the Service Capability module certifications, you need to satisfy the following eligibility requirements:

• You have to gain 2 credits from the ITIL Foundation certification examination.

• You need  30 contact hours of instruction for the syllabus with an accredited training organization.

• Two years of work experience in ITSM is recommended.

c.For ITIL Practitioner, an individual needs either an ITIL v3 Foundation or an ITIL 4 Foundation certificate. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications. 

The cost of different levels of the ITIL Certification by SKILLOGIC are as follows:

• The cost of ITIL Foundation: R6,310

• The cost of ITIL Practitioner: R8,536

• The cost of ITIL Intermediate: R8,536

• The cost of ITIL Expert: R44,618

The ITIL Certifications come with a life-time validity.

The key benefits of holding the ITIL Certification:

1. Pay rise & promotion

2. Increased demand

3. Better career opportunities

4. Global implementation

The mentioned benefits can be achieved through ITIL certifications as they enhance your skills, helps you arrive at a better understanding of ITIL management. You also can learn the implementation processes, using the IT infrastructures and systems.

The key objectives of the ITIL Certification course:

• Deliver training aligned with ITIL® Foundation Syllabus as per 2016 Exam Pattern

• Impart high-level knowledge in ITIL® 26 Processes and Key Concepts.

• Provide End to End support to candidates in pre and post exam processes

• Inculcate continuous learning habits by providing access to ITIL resources.

The course takes about 3-4 days to complete, whereas some candidates may also take a few months to achieve ITIL Certifications.

The average salary of ITIL Certified Professionals is R452,798 as per the PayScale reports.

The ITIL Certification exam process as follows: 

1. The ITIL Foundation Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 60 minutes. The pass percentage is 65%.

2. The ITIL Practitioner Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 135 minutes. The pass percentage is 70%. 

The ITIL Intermediate Certification exam consists of 8 multiple-choice questions for each module. The exam has no negative marking system. The duration of the exam is 120 minutes for each module. The pass percentage is 70% for each module.

• The duration of the ITIL Foundation exam is 60 minutes.

• The duration of the ITIL Practitioner exam is 135 minutes.

• The duration of the ITIL Intermediate exam is 120 minutes.

There is no such limit to the number of exam attempts that can be given in a period of one year for ITIL Certification. One can take any number of attempts in a year.

ITIL is applicable to IT projects. The major difference lies in the way of usage, where ITIL is used as service-oriented.

Yes. You need to bring your Photo ID Proof such as National ID card, Driving License etc., We need this in order to issue a Participation Certificate and booking certification exam as required.

ITIL Foundation Certification is an introduction to ITIL, enabling candidates to visualise IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

There exists no mandatory prerequisite for the ITIL Foundation Certification.

The duration of the ITIL Foundation Certification training is 10 hours for online mode of learning. 

The cost of the ITIL Foundation Certification is R6,310

The format of the ITIL Foundation Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 60 minutes. The pass percentage is 65%.

The ITIL Practitioner certification provides practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. Also. ITIL Practitioner allows you to learn about the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

To pursue the ITIL Practitioner Certification, holding ITIL Foundation is a must.

The duration of the ITIL Practitioner Certification training is 10 hours for online mode of learning. 

The costs of the ITIL® Practitioner Certification is R8,536

The format of the ITIL Practitioner Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 135 minutes. The pass percentage is 70%. 

The ITIL Intermediate certification has a modular structure with each module providing a different focus on IT Service Management. ITIL Intermediate modules cover LifeCycle and Capability modules.

To pursue the ITIL Intermediate Certification, holding ITIL Foundation is a must.

The duration of the ITIL Intermediate Certification training is 10 hours for each module, for online mode of learning.

The costs of ITIL® Intermediate Certification is R8,536.

The format of the ITIL Intermediate Certification exam consists of 8 multiple-choice questions for each module. The exam has no negative marking system. The duration of the exam is 120 minutes for each module. The pass percentage is 70% for each module.

AXELOS is a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty's Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio. AXELOS is responsible for developing, enhancing and promoting a number of best practice frameworks and methodologies used globally by professionals working primarily in IT service management, project, programme and portfolio management and cyber resilience.

PeopleCert is a global leader in the assessment and certification of professional skills, associated with multinational companies and government bodies to develop and deliver marketing exams across the world.

The format of the ITIL Foundation Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 60 minutes. The pass percentage is 65%.

The format of the ITIL Practitioner Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 135 minutes. The pass percentage is 70%. 

The format of the ITIL Intermediate Certification exam consists of 8 multiple-choice questions for each module. The exam has no negative marking system. The duration of the exam is 120 minutes for each module. The pass percentage is 70% for each module.

To pursue the ITIL Intermediate SO Certification, an individual must hold the ITIL Foundation as a prerequisite.

The duration of the ITIL SO Certification training is 10 hours for online mode of learning. 

The costs of ITIL® SO Certification is R8,536

The format of the ITIL SO Certification exam consists of 8 multiple-choice questions for. The exam has no negative marking system. The duration of the exam is 120 minutes. The pass percentage is 70%.

To pursue ITIL Intermediate SS Certification, an individual must hold the ITIL Foundation as a prerequisite.

The duration of the ITIL SS Certification training is 10 hours for online mode of learning. 

The cost of the ITIL® SS Certification is R8,536.

The format of the ITIL SS Certification exam consists of 8 multiple-choice questions for. The exam has no negative marking system. The duration of the exam is 120 minutes. The pass percentage is 70%.

To pursue the ITIL Intermediate ST Certification, an individual must hold the ITIL Foundation as a prerequisite.

The duration of the ITIL ST Certification training is 10 hours for online mode of learning. 

The cost of the ITIL® ST Certification is R8,536

The format of the ITIL ST Certification exam consists of 8 multiple-choice questions for. The exam has no negative marking system. The duration of the exam is 120 minutes. The pass percentage is 70%.

To pursue the ITIL Intermediate SD Certification, an individual must hold the ITIL Foundation as a prerequisite.

The duration of the ITIL SD Certification training is 10 hours for online mode of learning. 

The cost of the ITIL® SD Certification is R8,536

The format of the ITIL SD Certification exam consists of 8 multiple-choice questions for. The exam has no negative marking system. The duration of the exam is 120 minutes. The pass percentage is 70%.

Yes, SKILLOGIC provides ITIL Certification online training in Cape Town with live instructor-led sessions and self-study. SKILLOGIC also will arrange classroom training sessions on demand of the interested candidates.

1. For ITIL Foundation, there is exists no mandatory prerequisites

2. For ITIL Intermediate Service Lifecycle module certifications, the eligibility criteria are as follows:

• You have to hold 2 credits from the ITIL Foundation certification examination.

• You must hold 21 contact hours of instruction for the syllabus with an accredited training organization.

• Two years of work experience in ITSM is recommended.

For all the Service Capability module certifications, you need to satisfy the following eligibility requirements:

• You have to gain 2 credits from the ITIL Foundation certification examination.

• You need  30 contact hours of instruction for the syllabus with an accredited training organization.

• Two years of work experience in ITSM is recommended.

 3. For ITIL Practitioner, an individual needs either an ITIL v3 Foundation or an ITIL 4 Foundation certificate. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.

You are entitled to full/partial refund as governed by SKILLOGIC refund policies. Do read the policy details, whose direct links are provided in this page footer.

It is strongly recommended to have one mode of training for the better learning experience but, in case of situation demands, yes you can switch the mode of training upon requesting a Skillogic contact point.

We conduct a whole day classroom revision session for this reason. In case, if you have quick queries, we fully support you to arrange a call from the trainer.

SKILLOGIC Study Kit includes Course ware Hardcopy, Soft copies of study materials, Sample Questions, other required materials required for your self-study.

SKILLOGIC has been working with AXELOS for 7 years. AXELOS is a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty's Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio. AXELOS is responsible for developing, enhancing and promoting a number of best practice frameworks and methodologies used globally by professionals working primarily in IT service management, project, programme and portfolio management and cyber resilience.

SKILLOGIC-Flexi Pass for ITIL courses in Cape Town allows you to attend sessions from SKILLOGIC for 6 months related to any queries or revisions you would like to.

SKILLOGIC provides online training in Cape Town with live instructor-led sessions and self-study. SKILLOGIC also will arrange classroom training sessions on demand of the interested candidates.

The cost of ITIL Certifications in Cape Town provided by SKILLOGIC are as follows:

1. ITIL Foundation Certification: R6,310

2. ITIL Practitioner Certification:  R8,536

3. ITIL Intermediate Certification:  R8,536

4. ITIL Expert Certification:  R44,618

SKILLOGIC ITIL training in Cape Town comes with:

• SKILLOGIC is one of the largest Authorized Training Organizations (ATO) providing ITIL training and exams across the world.

• The pass-rate of ITIL from SKILLOGIC is 95%

• Case-Study based training

• Earn 16 Hours Contact Hours (PDU) Certificate

• Dedicated team to provide end to end support in the ITIL application process

• Industry best-certified trainers through a practical approach

• 5 full ITIL online simulation mock-tests to check your exam readiness

SKILLOGIC provides ‘DevOps Foundation’ course as a complimentary course along with ITIL Certification in Cape Town.

The format of the ITIL Intermediate Certification exam consists of 8 multiple-choice questions for each module. The exam has no negative marking system. The duration of the exam is 120 minutes for each module. The pass percentage is 70% for each module.

a. For ITIL Foundation, there is exists no mandatory prerequisites

b. For ITIL Intermediate Service Lifecycle module certifications, the eligibility criteria are as follows:

• You have to hold 2 credits from the ITIL Foundation certification examination.

• You must hold 21 contact hours of instruction for the syllabus with an accredited training organization.

• Two years of work experience in ITSM is recommended.

For all the Service Capability module certifications, you need to satisfy the following eligibility requirements:

• You have to gain 2 credits from the ITIL Foundation certification examination.

• You need  30 contact hours of instruction for the syllabus with an accredited training organization.

• Two years of work experience in ITSM is recommended.

 3. For ITIL Practitioner, an individual needs either an ITIL v3 Foundation or an ITIL 4 Foundation certificate. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.

SKILLOGIC ITIL Foundation  training in Cape Town comes with:

• SKILLOGIC is one of the largest Authorized Training Organizations (ATO) providing ITIL Foundation training and exams across the world.

• The pass-rate of ITIL from SKILLOGIC is 95%

• Earn 16 Hours Contact Hours (PDU) Certificate

• Dedicated team to provide end to end support in the ITIL application process

• Industry best-certified trainers through a practical approach

• Case-Study based training

• 5 full ITIL online simulation mock-tests to check your exam readiness

SKILLOGIC ITIL Practitioner training in Cape Town comes with:

• SKILLOGIC is one of the largest Authorized Training Organizations (ATO) providing ITIL Practitioner training and exams across the world.

• The pass-rate of ITIL from SKILLOGIC is 95%

• Case-Study based training

• Earn 16 Hours Contact Hours (PDU) Certificate

• Dedicated team to provide end to end support in the ITIL application process

• Industry best-certified trainers through a practical approach

• 5 full ITIL online simulation mock-tests to check your exam readiness

SKILLOGIC ITIL Intermediate training in Cape Town comes with:

• SKILLOGIC is one of the largest Authorized Training Organizations (ATO) providing ITIL Intermediate training and exams across the world.

• The pass-rate of ITIL from SKILLOGIC is 95%

• Case-Study based training

• Earn 16 Hours Contact Hours (PDU) Certificate

• Dedicated team to provide end to end support in the ITIL application process

• Industry best-certified trainers through a practical approach

• 5 full ITIL online simulation mock-tests to check your exam readiness

To take the ITIL Practitioner exam, an individual needs either an ITIL v3 Foundation or an ITIL 4 Foundation certificate. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications. Whereas ITIL Practitioner is worth three credits towards the ITIL Expert qualification.

Yes, SKILLOGIC not only provides training for ITIL but also registers the ITIL Certification exams.

The format of the ITIL Foundation Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 60 minutes. The pass percentage is 65%.

The format of the ITIL Practitioner Certification exam consists of 40 multiple-choice questions. The exam has no negative marking system. The duration of the exam is 135 minutes. The pass percentage is 70%. 

SKILLOGIC is the best ITIL certification training institute in South Africa, as it provides:

• Instructor-led or live online training

• Self-Study

• Classroom training (on demand)

Also, SKILLOGIC has:

1. SKILLOGIC is one of the largest Authorized Training Organizations (ATO) providing ITIL training and exams across the world.

2. The pass-rate of ITIL from SKILLOGIC is 95%

3. Dedicated team to provide end to end support in the ITIL application process

4. 5 full ITIL online simulation mock-tests to check your exam readiness

5. Earn 24 Hours Contact Hours (PDU) Certificate

6. Case-Study based training

7. Industry best-certified trainers through a practical approach

You will be given access to video recordings of your sessions, where you can always refer to them to clear your doubts and missed out sessions for ITIL online class in Cape Town.

The average salary of an ITIL certified professional in South Africa is  R452,798, as per the PayScale reports.

Agile is a philosophy, a set of guidelines for your work, whereas  ITIL is a framework, a collection of procedures that describe how to do your work in detail.

Six Sigma majorly concentrates on the 'how' of developing processes whereas ITIL is more concerned with the approach and guidelines put in place to determine the 'what' of the processes.

A major difference between PMP and ITIL is that PMP applies to projects while ITIL is service-oriented. Also, ITIL is specific to the IT industry, whereas PMP tools and techniques can be applied to a wide range of industries.

ITIL is the most recognised framework for IT service management and is a set of best practices for managing IT services within an organisation. Where, PRINCE2, is designed to manage projects and improve performance where required.

ITIL aids in streamlining processes whereas DevOps leverages service delivery by bringing relevant teams together and automating routine tasks to be agile.

1. 100% pass warranty scheme provides candidate a second attempt paid by SKILLOGIC, in the case of an unsuccessful first attempt.

2. The 100% pass warranty scheme is the only application for classroom training candidates.

1. Money-back guarantee applies only for the training amount not for the exam as it is prepaid to accreditation bodies.

2. The candidate must have attended the entire course sessions without any absenteeism.

3. The candidate must have made an exam attempt within 45 days after the training completion date and failed in the exam.

4. The exam must have been administered through SKILLOGIC, either paper-based and ATO online exam modes.

5. The claim should be made within 45 days after the training completion date through sending an email to refund@skillogic.com, with proof of exam failure, exam mode and training registration details from registered email address.

6. The refund takes 15 working days from the date of the claim.